Cancel/Change Order

1. Order Cancellation Overview

Orders placed through Yourmango are prepared for fulfillment as quickly as possible. Because processing begins shortly after an order is received, cancellation requests should be sent as soon as possible.

We will make reasonable efforts to accommodate a cancellation request when the order has not yet entered a stage where cancellation is no longer practical.

2. When Can I Cancel My Order?

A cancellation request may be possible when your order has not yet been fully processed for shipment. Since orders can move through our fulfillment process quickly, cancellation cannot be guaranteed.

If your request is received before the order has progressed beyond the stage where a cancellation can reasonably be completed, our customer service team will attempt to stop the order.

3. How to Request a Cancellation

To request an order cancellation, contact our customer support team as soon as possible after placing your order.

Please include enough information for us to identify the purchase and process your request efficiently.

1. Contact Yourmango customer support by email.
2. Provide your full name used for the order.
3. Provide your order number.
4. State clearly that you want to cancel the order.
5. Explain any relevant details that may help us identify the request.

4. Changing an Order

If you need to change an order after placing it, contact us immediately. We may be able to assist with certain changes before fulfillment has progressed too far.

Depending on the order status, changes may include correcting certain shipping information, changing a selected product, adjusting a quantity, or other reasonable modifications.

We cannot guarantee that every requested change can be completed. Once an order has been packed, handed to a carrier, or shipped, changes may no longer be possible through our fulfillment process.

5. Address Changes

Please carefully review your shipping address before completing your purchase. If you notice an incorrect or incomplete address after ordering, contact Yourmango immediately.

We will make reasonable efforts to update the address if the order has not yet reached a stage where the change is impractical.

Once a shipment has been transferred to USPS, UPS, or FedEx, we may not be able to change the delivery address directly. In these circumstances, the customer may need to work with the applicable carrier where available.

6. Product, Size, Color, or Quantity Changes

If you selected the wrong product, size, color, or quantity, contact customer support as soon as possible.

We will check whether the order can still be modified before fulfillment. If the requested change cannot be completed because the order has already been processed, packed, or shipped, you may need to receive the original order and use the applicable return process.

Product availability may also affect whether a requested replacement or modification can be completed.

7. Order Processing Time

Yourmango generally requires approximately 1 business day to handle and prepare an order. Orders received before or after our daily processing cut-off may be handled according to our regular business schedule.

Our standard order cut-off time is 5:00 PM EST, Monday through Friday. Requests submitted after the cut-off may be reviewed on the next applicable business day.

8. Cancellation After Shipment

Once an order has been shipped, it generally cannot be canceled through our order processing system.

If you no longer want the merchandise after shipment, please receive the order where possible and follow the applicable return instructions.

Eligible merchandise may be returned within 60 days from the delivery date in accordance with our Return & Refund Policy.

9. Refunds for Canceled Orders

If Yourmango successfully cancels an order after payment has been received, the applicable refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

Yourmango does not charge a cancellation processing fee for an eligible cancellation.

10. Partial Order Changes

If you request a change involving only part of an order, such as removing one item or changing a quantity, our ability to accommodate the request depends on the current fulfillment status.

If the requested modification cannot be completed before shipment, the original order may continue through fulfillment. In that situation, eligible items may be handled under our standard Return & Refund Policy.

11. Duplicate or Accidental Orders

If you accidentally place the same order more than once, contact us immediately with the relevant order numbers.

We will review the orders and attempt to cancel any duplicate order that has not already progressed beyond the point where cancellation is possible.

If a duplicate order has already shipped, the applicable return procedure may be required.

12. Orders with Multiple Items

An order containing multiple products may be processed as a single order or may require separate fulfillment depending on operational circumstances.

A cancellation or change request may affect the entire order or only certain items depending on the stage of fulfillment.

Customers should contact support promptly if only a specific item needs to be canceled or changed.

13. When a Cancellation Cannot Be Completed

We may be unable to cancel or modify an order when the order has already been processed, packed, transferred to a carrier, or otherwise reached a fulfillment stage where the requested change cannot reasonably be completed.

In such circumstances, the order may need to proceed to delivery. Customers may then use the applicable return process for eligible merchandise.

14. Return Option After an Unsuccessful Change Request

When an order cannot be canceled or changed before shipment, the customer may still have options under our Return & Refund Policy.

Eligible products may be returned within 60 days from delivery. Approved refunds are generally processed within 12 business days after the returned merchandise is received and reviewed.

No restocking fee is charged for eligible returns.

15. Customer Responsibility

Customers are responsible for reviewing their cart and order information before completing a purchase.

• Confirm product selection before checkout.
• Confirm size, color, and quantity where applicable.
• Check the shipping address carefully.
• Verify contact information and email address.
• Review the order total before submitting payment.
• Contact support immediately if an error is discovered after ordering.

16. How to Contact Us

To request a cancellation, order change, address correction, or other order assistance, contact our customer support team as soon as possible.

Please include your order number and clearly explain the requested change. Providing complete information helps us review your request more efficiently.

17. Cancellation & Change Summary

18. Policy Updates

Yourmango may update this Cancel / Change Order Policy when necessary to reflect changes in our fulfillment procedures, customer service operations, or applicable requirements.

Any updated version will be made available through the website. Customers are encouraged to review the policy before contacting support regarding an order.