Shipping Policy

1. Shipping Overview

Yourmango is committed to providing a clear, reliable, and straightforward shipping experience from the moment an order is placed until it reaches the customer's delivery address. We carefully prepare each order before transferring it to the appropriate delivery carrier.

Our standard shipping service is available at a flat rate of $6.99. Orders are normally prepared within 1 business day, followed by an estimated carrier transit period of 2–6 business days.

2. Order Processing & Handling

After an order is successfully submitted, Yourmango begins the fulfillment process. Our standard handling time is 1 business day. This period allows our team to review order details, prepare the selected merchandise, package the shipment, and arrange carrier pickup.

Our standard order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed before the daily cut-off are generally processed according to our standard handling schedule.

Orders placed after 5:00 PM EST are generally treated as being received on the following business day for processing purposes. Orders placed during weekends may begin processing on the next business day.

Handling times are estimates based on normal operating conditions. Unusually high order volume, holidays, severe weather, carrier interruptions, or other circumstances outside our reasonable control may occasionally affect processing time.

3. Shipping Cost

Yourmango offers standard shipping for a flat rate of $6.99. The applicable shipping charge is displayed during checkout before the customer completes the purchase.

Our flat-rate shipping structure provides customers with a simple and predictable delivery cost when purchasing products from our fashion collection.

Customers should review the final order summary before completing payment to confirm the shipping charge and other applicable order costs.

4. Estimated Delivery Timeline

Delivery time consists of two primary stages: order handling and carrier transit. Yourmango's standard handling time is 1 business day, followed by an estimated transit period of 2–6 business days.

5. Delivery Services & Tracking

Yourmango works with established delivery carriers to transport customer orders. Depending on shipment requirements, destination, and carrier availability, orders may be delivered through USPS, UPS, or FedEx.

When tracking information is available, customers may receive shipment tracking details that allow them to monitor the progress of their order.

Tracking updates are generated by the applicable carrier. After a package is handed over, there may be a short period before the first tracking scan becomes visible in the carrier's system.

A temporary lack of tracking activity does not necessarily mean that a package has stopped moving. Packages may travel between facilities while waiting for the next carrier scan.

6. Delivery Address Requirements

Customers are responsible for providing a complete and accurate shipping address during checkout. Please carefully review all delivery information before submitting an order.

The shipping address should include the recipient's full name, street address, apartment or unit number where applicable, city, state, and ZIP code.

Incorrect or incomplete address information may result in delayed delivery, failed delivery attempts, additional carrier handling, or a package being returned to the sender.

If you notice an address error after placing an order, contact Yourmango as soon as possible. We will make reasonable efforts to assist before the order has shipped. Once a package has entered the carrier network, changes may no longer be possible.

7. Shipping Delays

Yourmango works to meet the stated handling and transit estimates, but certain circumstances can affect actual delivery times.

Possible causes of delay may include severe weather, natural events, transportation disruptions, carrier network congestion, public holidays, unusually high package volume, incorrect delivery information, or other circumstances beyond our direct control.

If your shipment appears delayed, please review the latest carrier tracking information first. Carrier tracking generally provides the most current information about a package's movement.

A tracking status that has not changed for a period of time does not automatically indicate that a shipment is lost. If a package remains delayed beyond a reasonable period, please contact our customer support team with your order number and tracking information.

8. Delivered but Missing Packages

If the carrier's tracking system indicates that your package has been delivered but you cannot locate it, please check common delivery locations before contacting us.

• Check your front door, porch, mailbox, or usual delivery area.
• Check with household members who may have accepted the package.
• Check with neighbors or building management where appropriate.
• Review the carrier's tracking information for delivery details.
• Contact the carrier if additional delivery information is required.

If you are still unable to locate the package after these steps, contact Yourmango customer support with your order information so we can help review the situation.

9. Damaged Packages

If your package arrives visibly damaged or the merchandise appears to have been damaged during transportation, please contact Yourmango as soon as reasonably possible.

Please retain the original packaging and shipping materials. Photographs of the package, shipping label, and affected merchandise may help us review the issue.

When contacting support, include your order number, a description of the damage, and any supporting photographs that may be relevant.

10. Multiple-Item Orders

Orders containing multiple products may normally be prepared and shipped together. However, depending on fulfillment requirements, inventory availability, package dimensions, or carrier operations, an order may occasionally be divided into multiple packages.

If an order is shipped in multiple packages, each package may have separate tracking information. Customers should review all available tracking information before reporting an order as incomplete.

Yourmango offers a fashion collection including dresses, jeans, pants, and skirts. Products from these categories may be packaged together when practical.

11. Weekends, Holidays & Business Days

The standard order cut-off time is 5:00 PM EST, Monday through Friday. The 1-business-day handling estimate is calculated using business days rather than calendar days.

Orders placed after the daily cut-off, during weekends, or during applicable non-business periods may begin processing on the next business day.

Carrier operating schedules may also vary around holidays and periods of increased shipping activity. This may affect the actual calendar date on which an order is delivered.

12. Order Changes Before Shipment

If you need to change information on an order, including the delivery address, contact our support team as soon as possible after placing the order.

Changes can only be made when the order has not progressed too far into fulfillment. Once the package has been transferred to USPS, UPS, or FedEx, Yourmango may no longer be able to modify the shipping information.

Please include your order number and clearly explain the requested change when contacting customer support.

13. Returns & Shipping

Shipping and returns are separate parts of the order process. If you need to return an item, please review the applicable Return & Refund Policy for information about return eligibility, return procedures, and refund processing.

Customers should not send merchandise to the business address shown in this policy unless specifically instructed to do so as part of an authorized return process.

14. Customer Support

Our customer support team is available to assist with questions regarding order processing, shipping charges, tracking information, delivery status, address concerns, and other shipment-related matters.

When contacting us about an order, please provide your order number and the email address used during checkout. For shipment-related questions, including the tracking number can also help us identify the shipment more efficiently.

15. Important Shipping Information

The following points summarize the standard shipping terms applicable to orders placed through Yourmango:

• Standard shipping costs $6.99 per order.
• Standard handling time is 1 business day.
• Estimated carrier transit time is 2–6 business days.
• The order cut-off time is 5:00 PM EST, Monday through Friday.
• Orders placed after the cut-off may begin processing on the next business day.
• Weekend orders may begin processing on the next business day.
• Orders may be delivered through USPS, UPS, or FedEx.
• Tracking information is provided when available for the shipment.
• Customers are responsible for entering accurate shipping information.
• Carrier delays may affect estimated delivery times.
• Delivery estimates are not guaranteed delivery dates.
• Customers should monitor carrier tracking for the latest shipment updates.

16. Contact Yourmango

If you have questions about this Shipping Policy or need assistance with a specific order, please contact our customer support team. We aim to provide clear information and practical assistance throughout the delivery process.