Frequently Asked Questions
Last updated: August 2026
Welcome to the Yourmango FAQ page. Here you can find answers to common questions about shopping, products, payments, order processing, shipping, returns, refunds, and customer support. We want your experience with Yourmango to be clear and straightforward from checkout through delivery.
Quick Information
Shopping & Products
What products does Yourmango sell?
Yourmango offers a fashion-focused selection including dresses, jeans, pants, and skirts. Product availability, sizes, colors, and other details are displayed on the applicable product page.
Where can I view your products?
You can browse the available collection through the Yourmango Shop .
How do I choose the right size?
Review the sizing information provided on the individual product page before placing your order. If you need additional assistance, contact our customer support team before purchasing.
Are all products always available?
Product availability can change as orders are placed and inventory is updated. The availability shown on the website at the time of purchase is the most current information available.
Can I change the size, color, or quantity after ordering?
Contact us as soon as possible if you need to make a change. Requests are subject to the order's fulfillment status and cannot be guaranteed once an order has been processed, packed, or shipped.
Orders & Order Processing
How do I place an order?
Select the products you want, choose the available options, add the items to your cart, review your order, and proceed through checkout. PayPal is currently the available payment method for completing your purchase.
Will I receive an order confirmation?
An order confirmation may be sent to the email address provided during checkout after the order has been successfully submitted. Please review your confirmation carefully.
How long does it take to process my order?
Yourmango's standard handling time is 1 business day. Orders are processed according to our regular business schedule and the order cut-off time.
What is the order cut-off time?
The standard order cut-off time is 5:00 PM EST, Monday through Friday. Orders or requests received after the cut-off may be handled on the next applicable business day.
Can I cancel my order?
You may request cancellation as soon as possible after placing your order. We will make reasonable efforts to accommodate the request before fulfillment progresses, but cancellation cannot be guaranteed once the order has been processed or shipped.
What if I entered the wrong shipping address?
Contact us immediately with your order number and the correct address. We will attempt to update the information if the order has not progressed too far in fulfillment. Once an order has shipped, an address change may no longer be possible.
Payment & Checkout
What payment methods does Yourmango accept?
Yourmango currently accepts PayPal for online purchases.
Do I need a PayPal account to pay?
PayPal determines the payment options available during checkout. Depending on your location, account status, and the options presented by PayPal, different payment choices may be available.
Is my payment information secure?
Payment is completed through the PayPal checkout process. Yourmango does not ask customers to provide PayPal passwords or security codes by email. Always complete payment through the designated checkout experience.
What should I do if my payment fails?
If your payment does not complete, check the payment information available through PayPal and try the transaction again. If you believe you were charged but did not receive an order confirmation, contact us with the relevant order or transaction details.
What currency is used for orders?
Prices and order charges are presented in United States Dollars (USD), unless otherwise indicated during checkout.
Shipping & Delivery
| Shipping Detail | Yourmango Standard |
|---|---|
| Shipping Cost | $6.99 Flat Rate |
| Handling Time | 1 Business Day |
| Transit Time | 2–6 Business Days |
| Order Cut-Off | 5:00 PM EST, Monday–Friday |
| Delivery Services | USPS / UPS / FedEx |
How much does shipping cost?
Standard shipping is available at a flat rate of $6.99.
How long does delivery take?
Orders generally require 1 business day for handling, followed by an estimated 2–6 business days in transit. Actual delivery times may vary due to carrier operations, destination, weather, or other circumstances outside our control.
Which carriers does Yourmango use?
Orders may be delivered through USPS, UPS, or FedEx.
Will I receive tracking information?
When tracking information is available, it may be provided after the order has been shipped. Carrier tracking information may take some time to update after the package enters the carrier network.
Can shipping take longer than the estimated transit time?
Yes. The 2–6 business day transit period is an estimate. Carrier delays, severe weather, high-volume periods, incorrect address information, or other unexpected circumstances can affect delivery timing.
Returns & Refunds
What is Yourmango's return period?
Eligible merchandise may be returned within 60 days from the delivery date, subject to the conditions described in our Return & Refund Policy.
Is there a restocking fee?
No. Yourmango does not charge a restocking fee for eligible returns.
How long does a refund take?
Approved refunds are processed within 12 business days after the eligible returned merchandise has been received and reviewed. The time for funds to appear in the original payment account may vary depending on the payment provider.
Where will my refund be sent?
Eligible refunds are generally issued to the original PayPal payment method used for the purchase.
Can I return an item after 60 days?
Returns should be requested within the applicable 60-day return period. Requests outside that period may not qualify unless otherwise agreed by Yourmango.
Order Cancellation & Changes
Can I change my order after checkout?
Contact customer support immediately. We will check whether the order can still be modified. Changes are not guaranteed once fulfillment has progressed.
Can I cancel an order after it has shipped?
Once an order has shipped, cancellation is generally no longer available. Eligible merchandise may instead be handled through the applicable return process.
What happens if I accidentally place two orders?
Contact us as soon as possible and provide both order numbers. We will attempt to cancel any duplicate order that has not already entered an irreversible fulfillment stage.
Customer Support
How can I contact Yourmango?
You can contact our customer support team by email at support@yourmango.com .
What are your customer support hours?
Our support team is available from 8:00 AM to 7:00 PM EST, Monday through Saturday.
What information should I include when contacting support?
For order-related questions, please include your order number, name, email address used for the purchase, and a clear description of the issue or request.
Store: Yourmango
Company: BRANDON RIVERA
Email: support@yourmango.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Address: 118 W Main St Apt 4, Vernon, CT 06066-3569, United States
Still Have Questions?
If you cannot find the information you need in these FAQs, our customer support team is available to assist with questions about products, orders, payments, shipping, returns, and refunds.
Please contact us with your order details whenever possible so that we can provide a more efficient response.