Return & Refund Policy

1. Return & Refund Overview

Yourmango provides customers with a straightforward return process for eligible purchases. Customers may request a return within 60 days from the date the order was delivered, subject to the conditions described in this policy.

Once an approved return is received and reviewed, eligible refunds are generally processed within 12 business days. Yourmango does not charge restocking fees or return processing fees for eligible returns.

2. Return Eligibility

To qualify for a return, merchandise should be returned within 60 days from the date the order was delivered. Items must be in suitable condition for resale and should meet the requirements below.

• The return request must be submitted within 60 days of delivery.
• The item should be unworn and unused.
• The merchandise should be clean and free from noticeable signs of wear.
• Original tags and labels should remain attached when applicable.
• The item should be returned with its original packaging when reasonably available.
• The merchandise must not have been intentionally damaged, altered, or modified.
• The returned product should correspond with the item purchased from Yourmango.

Items that do not meet these conditions may require additional review before a return or refund can be approved.

3. Return Window

Customers have 60 days from the date of delivery to request a return. We recommend submitting your request as soon as possible if you decide that an item is not suitable for you.

4. How to Request a Return

To begin a return, please contact the Yourmango customer support team before sending the merchandise back. This allows us to provide the appropriate return instructions and helps ensure that your return can be properly identified when received.

1. Contact Yourmango customer support using the email address provided in this policy.
2. Provide your order number and the email address used when placing the order.
3. Identify the item or items you would like to return and briefly explain the reason for the return.
4. Wait for return instructions from our customer support team.
5. Package the merchandise securely to help prevent damage during transportation.
6. Send the package according to the return instructions provided by Yourmango.

5. Return Packaging

Customers should package returned merchandise securely and appropriately for transportation. The goal is to ensure that the item arrives at our designated return location in the same condition in which it was sent.

Whenever possible, use the original product packaging. If the original packaging is no longer available, use suitable protective packaging that prevents unnecessary damage during transit.

Please include the relevant order information as instructed by our customer support team so that the return can be identified efficiently.

6. Items That May Not Qualify for Return

Certain merchandise may not qualify for a return if it has been used, worn, damaged, altered, washed, or otherwise returned in a condition that prevents normal resale.

• Items showing significant signs of wear or use.
• Items that have been washed, altered, repaired, or modified.
• Products returned with substantial damage caused after delivery.
• Merchandise missing required tags or identifying labels where applicable.
• Items that are materially different from the products originally purchased.
• Returns submitted outside the 60-day return period.

If there is uncertainty about whether an item qualifies, please contact customer support before shipping the product back.

7. Return Shipping

Yourmango does not charge a restocking fee or return processing fee for eligible returns. Customers should contact our support team before returning an item so that the appropriate return instructions can be provided.

If a return is being requested because an incorrect, damaged, or defective item was received, please explain the issue when contacting customer support. Additional instructions may be provided depending on the circumstances.

Customers should retain proof of shipment or tracking information when sending a return until the return has been confirmed as received.

8. Return Review

Once the returned merchandise reaches the designated return location, Yourmango may review the item to confirm that it meets the eligibility requirements described in this policy.

The review process may include checking the item's condition, identifying the order, confirming that the returned merchandise corresponds with the original purchase, and verifying that the return was submitted within the applicable return period.

Returns that satisfy the requirements will proceed to refund processing. If additional information is required, our customer support team may contact the customer using the information associated with the order.

9. Refund Processing

After an eligible return has been received and successfully reviewed, Yourmango generally processes the applicable refund within 12 business days.

Refunds are normally issued to the original payment method used for the purchase. The time required for the refunded amount to appear in the customer's account may vary depending on the customer's bank, card issuer, payment provider, or financial institution.

10. No Restocking or Return Processing Fees

Yourmango does not charge a restocking fee for eligible returns. We also do not charge a separate return processing fee for eligible returns.

This means that once an eligible return is approved, no restocking or return processing charge will be deducted from the applicable refund.

Other costs, such as the original shipping charge or costs associated with independently arranging a return shipment, may depend on the circumstances of the order and the applicable return instructions.

11. Refund Amount

For an approved return, the applicable refundable merchandise amount will be determined after the returned item has been reviewed.

Yourmango does not deduct a restocking fee or return processing fee from an eligible refund. The final amount may depend on the specific circumstances of the order and any applicable shipping or payment considerations.

If the customer received an incorrect or damaged item, please contact customer support with the relevant order details so the situation can be reviewed.

12. Damaged, Defective, or Incorrect Items

If you receive merchandise that appears damaged, defective, or different from the item you ordered, please contact Yourmango customer support as soon as possible.

To help us review the issue, please provide your order number and a clear description of the problem. Photographs showing the product and, where applicable, the packaging or shipping label may also be useful.

Please retain the merchandise and original packaging until our support team provides further instructions. Do not dispose of or send the item elsewhere unless instructed.

13. Exchanges

If you would like a different size, color, or style, please contact our customer support team before sending an item back.

Depending on product availability and the circumstances of the request, we may provide return and reorder instructions rather than directly exchanging the original item.

Any exchange-related request remains subject to the applicable 60-day return period and the condition requirements described in this policy.

14. Return Tracking

When sending a return, customers are encouraged to use a shipping service that provides tracking information. Please retain the shipment receipt and tracking details until Yourmango confirms receipt of the returned merchandise.

Tracking information can be useful if there is a delay or delivery issue while the return is traveling to the designated return location.

15. Late Returns

Return requests must be submitted within 60 days from the date the order was delivered. Requests submitted after this period may not qualify under the standard Return & Refund Policy.

If you believe there are exceptional circumstances affecting your return, please contact customer support and explain the situation before sending the merchandise.

16. Refund Delays

Yourmango generally processes approved refunds within 12 business days after the eligible returned merchandise has been received and reviewed.

Once a refund has been issued, the time required for the funds to appear in the original payment account may vary depending on the payment provider or financial institution.

If the stated refund processing period has passed and you have not received confirmation of your refund, please contact customer support with your order number so we can review the status.

17. Return & Refund Summary

18. Customer Support

Our customer support team is available to help customers understand the return process, determine the appropriate next steps, and address questions regarding refund status.

When contacting us, please include your order number and the email address associated with the purchase. Providing clear information about the item and the reason for your request can help our team respond more efficiently.

19. Important Return Information

For convenience, the key terms of the Yourmango Return & Refund Policy are summarized below:

• Eligible returns may be requested within 60 days from delivery.
• Returned merchandise should generally be unworn and unused.
• Items should be clean and suitable for resale.
• Original tags and labels should remain attached when applicable.
• Yourmango does not charge restocking fees.
• Yourmango does not charge return processing fees for eligible returns.
• Approved refunds are generally processed within 12 business days after the return is received and reviewed.
• Refunds are normally issued to the original payment method.
• Customers should contact support before sending a return.
• Customers should retain return tracking information until the return is confirmed as received.

20. Contact Yourmango

If you have questions about this Return & Refund Policy or need assistance with an existing return, please contact the Yourmango customer support team. We are available to help provide clear information about return eligibility, return instructions, and refund processing.